Can I add additional kerchiefs and/or neck gaiters to my order?
YES! Thanks to BackerKit you will be able to add on additional kerchiefs and/or neck gaiters for the same discounted price you saw on the campaign.
Who do I contact if I have questions about my survey and shipment?
Contact the BackerKit support team here or feel free to message me through Kickstarter.
What if I want to change my color or reward options after I submit my survey?
While we may be able to accommodate changes after the survey lockdown date (August 1), we can’t make any promises due to ordering and manufacturing deadlines.
When will I get my rewards?
Orders are scheduled to ship in early October. Some pre-orders may not be delivered by early October due to availability of certain colors.
Where are the kerchiefs and neck gaiters made?
The merino wool for our kerchiefs and neck gaiters are ethically sourced and sustainably made in Australia and are sewn in the USA.
Current Estimated Shipping Date: November 2016
Shipping should begin and be completed during the second week of November.
Last Updated At: 11/01/16What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.